Frequently
Asked Questions
Here
are some facts you may want to know about
our service and carpet cleaning in general
1.
What method of cleaning do you use?
The method of cleaning we use is called hot water extraction
otherwise known as steam cleaning. We only use truck mounted units.
This method is the one required by major carpet manufacturers to
fulfill the warranty requirements.
2. How long
does it take for my carpets to dry?
Our technician will provide you some after cleaning guidelines
to have your carpets dry ASAP. The carpets will usually be dry in
4 to 6 hours. The weather is the factor here. We do ask that you
limit major foot traffic until the carpet is dry. If you need to
have the carpet dry sooner, for an additional charge we can speed
dry the carpet.
3. Can you
remove the dog urine and stain from the carpet?
Urine can be a complicated cleaning procedure depending upon
the degree of urine contamination in the carpeting. If the degree
is light, we can usually take care of that with a topical treatment
to neutralize the pet urine and we are usually successful at removing
the urine stain. If the degree is heavy, our carpet inspector will
be able to give you options for the best available method of removal
of the urine.
4. I heard
that I should wait as long as possible before having my carpet cleaned,
because it will get dirty faster.
About 20 years ago, when in home carpet cleaning first began, the
most popular cleaning method was: Shampoo. The shampoo left a sticky
residue that did cause resoiling. The method of cleaning that we
use does not leave a residue, so your carpet will be free of dirt
attracting residues.
5. This carpet
is really trashed, how do I know if it is worth cleaning?
By sending a carpet inspector to your home, he will be able
to give you an audit of the condition of your carpet and recommendations.
6. Do I have
to be home to have the carpet cleaned?
Our company is licensed and bonded and has been working in this
area for --
years. We often have our clients leave a key under the mat and our
technician can lock the key inside upon completion of the job. Or,
if you prefer, we do have technicians available for evenings, and
Saturdays. If you like, I can take a credit card number over the
phone (for safety reasons it is not wise to call on a cell phone
and leave a card number), and the technician will leave a receipt
for you.
7. Do I have
to move all the furniture out of the rooms to be cleaned?
No, you don’t. We can take care of everything for you. We provide
several levels of service so you may choose just the service you
need. Our technicians can do a complete wall to wall cleaning, moving
the furniture, cleaning behind it, and replacing the furniture on
protective blocks or tabs. Anything that you do not want moved,
we can clean around it. If we are moving furniture, we ask that
you remove lamps, plants, and clear surfaces of any furniture to
be moved. The carpet inspector and you can discuss which items you
would like to have moved.
8. Are you
able to remove cigarette smell?
I would recommend our carpet inspector to give you a complete audit
of the home for the best results of removing the smoke smell. But
to give you general idea, we can clean and deodorize the carpeting
with a product designed to remove smoke smell. Keep in mind that
there are other factors involved than just the carpeting. The drapes
and furniture will have smoke in them. The walls and ceiling also
may have a layer of smoke residue. So for a complete smoke removal
our inspector will assess your specific situation and then the two
of you can map a plan of attack.
9. Does carpet
cleaning remove the stain protection that was on the carpet when
I bought it?
Our technicians have been schooled in proper cleaning methods and
products. The cleaners that we use: are designed to gently remove
traffic lanes and general soiling, without affecting the stain resistant
qualities that are built into the carpet. The stain guard protection
does wear off with vacuuming and foot traffic and we do recommend
that you have the stain guard reapplied to renew the protection.
10. Should
I vacuum before you clean?
For the best results we do ask that you pre-vacuum your carpeting
before our technician arrives. OR We have a cleaning package that
includes pre-vacuuming, so you just leave the work to us.
11. Can you
clean my wool carpeting?
Yes we can. The wool carpeting does require specialized cleaners
and techniques. Our technicians are fully trained in the cleaning
procedures for wool. Rest assured, we can clean your wool carpeting.
12. What
is stainguard and why do I need it?
It is the product that is put on at the factory to help your carpets
stay cleaner longer. It wears off with vacuuming and everyday foot
traffic, and the manufacturer recommends it be reapplied. It really
is a great product and with our years in the business, we have had
the opportunity to see the benefits in many many homes.
13. How often
do I need to vacuum my carpeting?
The EPA suggests vacuuming at least twice a week in traffic areas
and in other areas weekly. Vacuuming is key to helping your carpet
stay in good condition.
14. I
heard that having my carpets cleaned could cause my child to become
ill?
Carpet cleaning is one of many possibilities that was studied
and ruled out as a cause of illness. There has been much research
done on Kawasaki syndrome and there has been no cause found for
the illness.(REF Current Medical Literature: Infectious Diseases
1994;8)
15. How often
should I have my carpet cleaned?
Carpet manufacturers require the carpet to be cleaned in the first
year to year and a half and save the receipts to qualify for warranty.
This is because the dirt deep in the carpet, scratches and grinds
the carpet down to worthless fibers that end up in the vacuum bag.
16. Why is
your price so high?
The ads in the paper are for much less. The cleaning that we do
is guaranteed to be the most thorough cleaning, or it is free. We
take the time to do the job right – without baiting the public with
a low price then switching it when the technician arrives to a higher
one. We too, have comparison shopped the other cleaners in our area
and we are fairly priced, when compared service for service (if
they have adequate equipment and qualified technicians). The difference
is we truly are the best.
17. What
should I do to get ready for the cleaning?
We recommend that you clear furniture to be moved of lamps,
plants, and surfaces. If you have a bookcase, china closet, or china
hutch that you would like to have cleaned under we ask that you
have it unloaded. Or we can clean around it. Also, we ask that you
would keep pets and children out of the work area for their protection
and it allows our technicians to spend their time on your home,
rather than watching out for them.
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